Always call 911 in an emergency

Skilled hands. Cool heads. Caring hearts.

Pittsford Volunteer Ambulance, Inc. (“PVA,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information and Protected Health Information (PHI). This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website, SMS communications, email communications, and healthcare operations.

1. Health Insurance Portability and Accountability Act (HIPAA)
& Protected Health Information

Pittsford Volunteer Ambulance provides medical services for our patients, and as a healthcare provider organization we comply with all HIPAA and associated statutory requirements. PVA protects the privacy and security of health information, and provides our patients with certain rights with respect to their health information. We maintain a separate Notice of Privacy Practices describing:

  • How we may use and disclose Protected Health Information (PHI)
  • Your rights regarding your PHI
  • Our legal duties to safeguard your PHI

PHI may be used or disclosed for treatment, payment, healthcare operations, public health activities, and other purposes permitted by law. For information about your rights under HIPAA, please visit the Your Rights Under HIPAA | HHS.gov web page.

To obtain a copy of our Notice of Privacy Practices, download it here or contact our Compliance Officer using the contact information below to request a paper copy.

To request a copy of your medical records, or the records of someone under your purview, please see our Patient Records policy.

2. Information We Collect

Information You Provide:

If you provide your mobile number and opt in, you consent to receive SMS messages from PVA.

Messages may include:

  • Organizational updates
  • Event reminders
  • Volunteer & Staff coordination
  • Fundraising communications

Automatically Collected Website Information

When you visit our website, we may collect:

  • IP address
  • Device and browser type
  • Pages visited
  • Time and date of visit
  • Referring website

This information is collected through cookies and tracking technologies including:

  • Google Analytics
  • Meta Pixel

3. Website Analytics & Tracking

Google Analytics

We use Google Analytics to understand website performance and visitor behavior. Google Analytics may collect usage data through cookies. You may opt out using Google’s browser add-on.

Meta Pixel

We use the Meta Pixel to measure advertising effectiveness and improve outreach. Meta may associate information with your Meta account if logged in.

You may control ad preferences within your Meta account.

4. SMS/Text Messaging (A2P Communications)

If you provide your mobile number and opt in, you consent to receive SMS messages from PVA.

Messages may include:

  • Organizational updates
  • Event reminders
  • Volunteer & Staff coordination
  • Fundraising communications

Message frequency varies.
Message and data rates may apply.

To opt out, reply:

STOP

For assistance, reply:

HELP

SMS services are provided through Twilio.

We do not sell, rent, or share your mobile phone number for marketing purposes.

5. Email Communications

We maintain email distribution lists for newsletters and community communications.

You may receive:

  • Partner newsletters
  • Community updates
  • Event announcements
  • Fundraising communications

You may unsubscribe at any time by clicking the “Unsubscribe” link in any email.

Email communications are managed using:

  • Little Green Light
  • Mailchimp

These vendors process data on our behalf and are required to maintain safeguards.

6. How We Use Information

We use personal information to:

  • Provide emergency medical services
  • Coordinate volunteers and staff
  • Process donations
  • Improve website functionality
  • Send communications you opted in to receive
  • Comply with legal obligations

We do not sell personal information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards consistent with HIPAA and the New York SHIELD Act.

8. Data Retention

We retain personal information only as long as necessary for operational, legal, regulatory, or healthcare compliance purposes.

9. Your Rights

You may have rights to:

  • Access personal information
  • Request corrections
  • Request deletion where permitted by law
  • Opt out of communications

To exercise these rights, contact us below.

10. Contact Information

Pittsford Volunteer Ambulance, Inc.

ATTN: Compliance Officer
40 Tobey Road
Pittsford, NY 14534

Phone: 585-385-2401

Email: [email protected]